Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know.
Quick Checklist
- Verify your identity before requesting your first withdrawal.
- Always read the bonus terms, particularly wagering requirements and game weightings.
- Use a secure payment method that you’ve used before to avoid delays.
- Enable two-factor authentication (2FA) for an extra layer of security.
- Check the withdrawal limit for your chosen payment method before playing big.
- Bookmark the support page and note the live chat hours.
How to Sign Up
- Click the “Sign Up” button on the homepage.
- Enter your email address, create a username, and set a strong password.
- Fill in your personal details: full name, date of birth, and residential address.
- Confirm that you are over 18 and accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading a copy of your ID and a recent utility bill.
- Make your first deposit to activate any welcome offer (optional).
Wagering Calculation
Understanding wagering requirements is crucial to manage your bonus effectively. Suppose you claim a 100% match bonus up to €100. The bonus amount is €100, and the wagering requirement is 35x the bonus. The total amount you must wager before withdrawing any winnings from the bonus is:
Important: Wagering Requirement = Bonus Amount × Wagering Multiplier
Calculation: €100 × 35 = €3,500
That means you need to place bets totalling €3,500. If you also deposit €100, your total balance is €200. Each bet contributes differently: slots typically count 100%, table games may count only 10% or less. For example, a €10 bet on a slot reduces the requirement by €10, while a €10 bet on blackjack reduces it by only €1. So if you play only blackjack, you would need €35,000 in bets to meet the same requirement. Always check the game weighting table in the bonus terms.
Security Overview
The platform uses 128-bit SSL encryption to protect all data transmitted between your device and its servers. Two-factor authentication (2FA) is available and recommended. The casino holds a license from the Malta Gaming Authority (MGA), which enforces strict player protection rules. Regular audits by independent testing agencies ensure that games are fair and RNGs are truly random. For EU and Nordic players, note that winnings from Curacao-licensed casinos may be subject to local income tax, but this site operates under MGA rules, so winnings are generally tax-free for residents of EU countries where online gambling is legal. However, consult your local tax advisor.
Deposits & Withdrawals
Deposits are instant for most methods, while withdrawals are processed within 24–48 hours after pending review. The following table summarises common options:
| Payment Method | Deposit Time | Withdrawal Time | Minimum Deposit |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | €10 |
| Skrill | Instant | Up to 24 hours | €10 |
| Neteller | Instant | Up to 24 hours | €10 |
| Bank Transfer | 1–3 business days | 3–7 business days | €20 |
| Trustly | Instant | Up to 2 hours | €10 |
All withdrawals must go back to the original deposit method where possible. The casino may request additional verification before processing large withdrawals.
Support Guide
The support team can handle a wide range of scenarios. Here are five common situations and how they are resolved:
- Forgotten password: Use the “Forgot Password” link on the login page to reset via email.
- Bonus not credited: Check if you entered the correct bonus code. If not, contact live chat with your deposit ID.
- Withdrawal pending longer than usual: First, check your account status for any unverified documents. Then contact support via live chat or email.
- Game not loading: Clear your browser cache and cookies, or try a different browser. If the issue persists, report it with a screenshot.
- Account locked after multiple login attempts: Contact support to verify your identity and unlock the account. This may require an ID photo.
Support is available 24/7 via live chat and email. Response time for emails is usually under 12 hours.
Need to Know
How do I claim the welcome bonus?
Make your first deposit of at least €10 and the bonus is automatically added to your account. No code is needed.
What is the minimum withdrawal amount?
The minimum withdrawal is €20 for most methods, except bank transfers which require €50.
Can I play on my mobile?
Yes, the site is fully optimised for mobile browsers and works as a progressive web app (PWA) — launch it from your browser without downloading an app.
Which games contribute the most to wagering?
Slots with 95%+ RTP generally count 100%, while table games and live dealer games count between 5% and 20%.
Is there a maximum bet limit while using a bonus?
Yes, bets may not exceed €5 per spin or round until the wagering requirement is met.
How long does the KYC verification take?
Usually within 24 hours after submitting the documents. In peak times it may take up to 48 hours.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gambling.
Insider Advice
If your withdrawal is delayed beyond the stated processing time (e.g., 72 hours after approval), follow these steps:
- Check your account for any pending document requests — often a simple ID resubmission solves it.
- Contact live chat and ask for an update. Have your withdrawal reference number ready.
- If no resolution after 24 hours, escalate by emailing the complaints department with your username and transaction details.
- As a final step, contact the Malta Gaming Authority player support portal. Most issues are resolved before this stage.
- Keep a log of all communication for your records.
Remember: legitimate casinos process withdrawals promptly. If a delay exceeds five business days without explanation, it may be a red flag.
This guide has walked you through signing up, understanding wagering maths, securing your account, managing payments, and getting help. Use the checklist to stay on track, and always gamble responsibly.